I used Smooth Move for a local move in Jan 2024, downsizing from a house to an apartment in Stamford, and prior to that, had them do an "in-house" move to bring furniture (that I had to get rid of) down to the first floor of the house. Both times Patrick was the lead of the crew. He was competent, polite, efficient, communicated well, and an overall great guy. Every one of the move crew was equally polite and friendly and all were careful with my furniture and boxes. They worked fast, wrapping everything to protect from breakage, weather, and dirt. In the apartment Patrick was extremely patient, repositioning carpets and furniture until they were to my liking. *Extremely*I had a few communication glitches with Steve in the office but nothing that caused a major problem. I'd suggest any phone conversation be followed up with an email to prevent being told later that something promised by phone was not accurate.One small table broke during the move and the insurance claim was quickly processed and I received a check less than a month later. I wouldn't hesitate to use this company again.